Our Policies

Refund & Return Policy 

Overview

At My Kart Global, we want you to be completely satisfied with your purchase. This policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations.

You have the right to cancel your order within 14 days of receiving your item, without giving any reason.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Earrings (once worn)

  • Candles that have been used, lit, or damaged

  • Personal care or intimate items

  • Gift cards and digital products

Faulty or Incorrect Items

If an item is faulty, damaged, or incorrect, you are entitled to:

  • A replacement, or

  • A full refund, including standard delivery costs

Please contact us within 48 hours of delivery with photo or video evidence.

Return Process

  1. Contact us within 14 days of delivery at info@mykartglobal.store

  2. We will provide return instructions

  3. Customers are responsible for return shipping unless the item is faulty

  4. Refunds are processed within 7 working days after inspection

Order Cancellations

Orders can be cancelled within 12 hours of placement if not yet dispatched.

Shipping Policy 

  • Shipping costs are calculated at checkout

  • We ship across the UK and selected international destinations

  • Delivery times vary by location and courier

  • Customers are responsible for providing accurate delivery details

  • We are not responsible for delays caused by customs or courier services

Terms & Conditions 

  • By using this website, you agree to these terms

  • Prices are shown in GBP (£) and include applicable UK taxes where required

  • Product images are for illustration purposes only

  • We reserve the right to refuse or cancel orders at our discretion

  • You are responsible for maintaining account confidentiality

These terms are governed by the laws of England and Wales.

Privacy Policy 

Information We Collect

We collect:

  • Name, email, phone number, billing & shipping address

  • Order and payment details (processed securely by third-party providers)

  • Technical data such as IP address and browser type

How We Use Your Data

Your data is used to:

  • Process orders and payments

  • Provide customer support

  • Improve our website and services

  • Meet legal and regulatory requirements

Legal Basis for Processing

We process personal data based on:

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

  • User consent (cookies and analytics)

Data Sharing

We only share data with:

  • Payment gateways

  • Shipping partners

  • Service providers essential to order fulfilment

We never sell your personal data.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the UK ICO

ICO website: https://ico.org.uk

Cookies

We use cookies to:

  • Enable site functionality

  • Improve performance and analytics (with consent)

Contact Information

My Kart Global
📧 Email: info@mykartglobal.store
📞 Phone: +44 7951 010325
🌍 Website: https://mykartglobal.store